oh, you are so wrong!!!!!! First though, my question would be why do you travel with so much luggage that you cannot simply wheel it around for yourself?
Yesterday I was meeting a 13 year old who was on a five hour layover from Barcelona to Edmonton. I asked an airport employee if he could provide me with some information about where she would be so that I could meet her. He asked me to write a note for her, then he found her when the plane arrived, ensured that everything was well with her and later on purchased us drinks at Tim Horton's. I was friendly, not angry; my niece was polite; the employee was phenomenal. My niece had heard scare stories about Toronto (Edmonton apparently bashes Toronto too), but this simple act of 'niceness' gave her a wonderful introduction to our (my!) city. Maybe change your outlook and you will find more pleasant circumstances.
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